FAQs

Bitcoin Depot currently offers the following services:

• Bitcoin ATMs (buy crypto with cash at a kiosk)
• BDCheckout™ (fund your Bitcoin wallet at the register by scanning your phone)
• Buying crypto online, powered by Simplex by Nuvei.
• Customer support via call, text, email, and chat

Yes. We are a money services business registered with FINCEN in the United States and FINTRAC in Canada. We have a money transmission license in all states where it is required and we do business, and we comply with all applicable federal, state, and local regulations.

Our customer service team is available to assist with inquiries from 6 AM - 2 AM (ET) Monday through Friday and 8 AM - 10 PM (ET) Saturday and Sunday.

Start chatting with a customer support agent by texting us at (678) 435-9604 or emailing Support@BitcoinDepot.com.

Yes! You can buy Bitcoin directly from a Bitcoin ATM with cash. You can also buy in person using BDCheckout™, all you have to do is select the amount you want in the app and scan your phone at the checkout counter of one of our participating retailers.

You can find locations for in-person purchases by using on Bitcoin ATM locator HERE.

To use one of our BTMs, you will need:

• A digital wallet for the cryptocurrency you’re buying (BTC)
• Cash (minimum of $20)
• Your phone number for verification
• Email address

Depending on the amount you are purchasing, you may also be asked to scan or take a photo of your ID.

Bitcoin Depot ATMs are to be used for personal purchases of cryptocurrency. Once your crypto reaches your digital wallet, you can send crypto to anyone else’s wallet using the Bitcoin Depot app (ios or android). 

Click here for a video on "How to Send and Receive Bitcoin with Bitcoin Depot Mobile App".

Yes, you can! In addition to our in-person options, we also allow you to buy bitcoin online through through Simplex, a third-party portal, using a debit or credit card. We currently accept Visa and Mastercard.

Due to licensing restrictions, residents of Alaska will not be able to make online purchases through Simplex. Be aware that some card issuers do not approve online crypto purchases. If your card is declined, please try again with a different card.

Simplex is the payment processing company that we have partnered with for credit and debit card transactions.

We are looking for locations with high foot traffic and long operating hours. Most of our BTMs are in 24-hour gas stations and convenience stores, grocery stores, and liquor stores.  Visit our Host a BTM page to apply and see if your location meets our requirements.

• It allows anyone to use their wallet to buy crypto with cash and have it sent straight to their wallet. 
• Stores are not responsible for keeping the kiosk running or handling transactions. We service the machine, handle any repairs, and even offer customer service 24/7.  So if a customer comes up to our kiosk and has a question about their transaction or something is going on with the machine, they won’t stand in line and bother you or your employees. They will give us a call and we will handle everything.
• By advertising our services in your store, we are more likely to drive new customers to your store. We create social media posts, do text campaigns, advertise on Google, and will also have your store on our website. With these marketing campaigns, it will help people become more familiar with your store and more likely to visit our kiosk.

• The store doesn't have any responsibility other than to provide the space and utilities for the Bitcoin ATM. *Terms apply. 
• We spend a lot of money each month marketing the location on google, social media, text and email ads. In all, we advertise their location on about 60 different listing platforms.
• The store receives a monthly payment from us.

The store doesn't have any responsibility other than to provide the space and utilities for the Bitcoin kiosk. *Terms apply.  We will handle the servicing, the maintenance, the repairs, and the installation of the machine. We also offer customer service 24/7 so that if a customer has a question, they can give us a call rather than stand in line and bother you or your employees.

No. The Bitcoin Depot App is not required for purchasing bitcoin through Bitcoin Depot ATMs. See full instructions on how to use our Bitcoin ATMs here. If you want to purchase bitcoin through BDCheckout™ location, you will need the Bitcoin Depot App (ios or android). Click here for instructions on how to use BDCheckout™.  

You can view your Bitcoin or other wallet address by tapping on the Receive button in the app. On the receive screen, you will see your wallet address as well as a QR code that can be scanned for transactions. If entering your wallet address manually, note that the address is case-sensitive.

1. On the main page, tap the Send button
2. From the drop-down menu, choose the wallet you’d like to send crypto from
3. Scan or manually enter the wallet address you’d like to send crypto to
4. Enter the amount that you wish to send
5. Tap “Confirm” and the transaction will be completed

A fake sale scam is when someone pretending to be a legitimate seller offers certain products or services at a very low price and will only accept forms of payment that are not possible to redirect or track, such as Bitcoin.

If you think you are involved in a fake sale scam, we strongly recommend ceasing activity related to this situation and no longer sending funds to that party. Please be advised that all Bitcoin transactions are irreversible. Scam warnings appear on our kiosks, so please use caution, as Bitcoin Depot is not responsible for your transaction activity. If you find yourself in doubt, please call or text (678)-435-9604 or send an email to Support@BitcoinDepot.com.

Bitcoin Depot is a registered money services business with FinCen in the United States. For some larger purchases, you may be required to provide your photo ID. This is in line with applicable legal requirements.