Yes. We are a money services business registered with FINCEN in the United States and FINTRAC in Canada. We have a money transmission license in all states where it is required and we do business, and we comply with all applicable federal, state, and local regulations.
Our customer service team is available to assist with inquiries from 6 AM - 2 AM (ET) Monday through Friday and 8 AM - 10 PM (ET) Saturday and Sunday.
Start chatting with a customer support agent by texting us at (678) 435-9604 or emailing Support@BitcoinDepot.com.
Yes! You can buy Bitcoin directly from a Bitcoin ATM with cash. You can also buy in person using BDCheckout, all you have to do is select the amount you want in the app and scan your phone at the checkout counter of one of our participating retailers.
You can find locations for in-person purchases here.
Yes, you can! In addition to our in-person options, we also allow purchases online through through Simplex, a third-party portal, using a debit or credit card. We currently accept Visa and Mastercard.
Due to licensing restrictions, residents of Alaska will not be able to make online purchases through Simplex. Be aware that some card issuers do not approve online crypto purchases. If your card is declined, please try again with a different card.
Simplex is the payment processing company that we have partnered with for credit and debit card transactions.
The store doesn't have any responsibility other than to provide the space and utilities for the Bitcoin kiosk. *Terms apply. We will handle the servicing, the maintenance, the repairs, and the installation of the machine. We also offer customer service 24/7 so that if a customer has a question, they can give us a call rather than stand in line and bother you or your employees.
You can view your Bitcoin or other wallet address by tapping on the Receive button in the app. On the receive screen, you will see your wallet address as well as a QR code that can be scanned for transactions. If entering your wallet address manually, note that the address is case-sensitive.
A fake sale scam is when someone pretending to be a legitimate seller offers certain products or services at a very low price and will only accept forms of payment that are not possible to redirect or track, such as Bitcoin.
If you think you are involved in a fake sale scam, we strongly recommend ceasing activity related to this situation and no longer sending funds to that party. Please be advised that all Bitcoin transactions are irreversible. Scam warnings appear on our kiosks, so please use caution, as Bitcoin Depot is not responsible for your transaction activity. If you find yourself in doubt, please call or text (678)-435-9604 or send an email to Support@BitcoinDepot.com.
Bitcoin Depot is a registered money services business with FinCen in the United States. For some larger purchases, you may be required to provide your photo ID. This is in line with applicable legal requirements.