If you are attempting to assist a victim of crime regarding a scam, please note the following:
-We can assist you with any questions regarding our process, but cannot answer any questions directly involving customer accounts and/or transaction activity outside of a subpoena.
-You can request customer account, transaction, and wallet details. We may have security images taken from when a customer is in front of the machines, but there is no video evidence.
-As far as a typical Bitcoin Depot transaction is concerned, Bitcoin Depot does not offer custody services for any customer bitcoin wallets; and therefore, would not be able to retrieve any funds from another party or the beneficiary wallet.
-In our transaction process the customer designates the beneficiary wallet and purchases the cryptocurrency for cash, Bitcoin Depot will send the funds to the customer-designated wallet at the time of purchase.
-Bitcoin wallets can either be hosted or unhosted.
For assistance, fill out the form below and our Law Enforcement Relations team will be in touch.