Attention Law Enforcement:


If you are attempting to assist a victim of crime regarding a scam, please note the following: 

-We can assist you with any questions regarding our process, but cannot answer any questions directly involving customer accounts and/or transaction activity outside of a subpoena.  

-You can request customer account, transaction, and wallet details. We may have security images taken from when a customer is in front of the machines, but there is no video evidence.  

-As far as a typical Bitcoin Depot transaction is concerned, Bitcoin Depot does not offer custody services for any customer bitcoin wallets; and therefore, would not be able to retrieve any funds from another party or the beneficiary wallet. 

-In our transaction process the customer designates the beneficiary wallet and purchases the cryptocurrency for cash, Bitcoin Depot will send the funds to the customer-designated wallet at the time of purchase. 

-Bitcoin wallets can either be hosted or unhosted. 

    • - Hosted wallets are wallets where the company hosting the wallet keeps the customer`s Bitcoin in its custody, and typically this type of wallet provider would collect identifying information about the wallet holder.
    • - Unhosted wallets are typically self-custodial wallets where the user maintains custody of the funds in the wallet themselves with ownership information not easily available.