Refund Policy

By using this website or any goods or services offered by Lux Vending LLC d/b/a Bitcoin Depot ("Bitcoin Depot”," "us," "we" or "our"), you (“You”, “Your”, “Customer”) acknowledge and agree to this Refund Notice  which is subject to and incorporated into the Terms and Conditions located at and Privacy Notice located at or such other URL or address as provided by Bitcoin Depot from time to time.

Completed transactions and transactions to a wallet that you do not control are not eligible for a refund. 

Upon the initiation of a transaction or purchase from Bitcoin Depot, you may not cancel the transaction. Because of the nature of the technology involved with cryptocurrency, transactions that have been initiated cannot subsequently be reversed. It is critical that you carefully review your order before finalizing it. 

  • Notification

You acknowledge and agree you have a duty to provide accurate and complete information, as well as a duty to inspect your receipts. You must notify Bitcoin Depot’s Customer Service Department via e-mail to within fourteen days of the date of your order with Bitcoin Depot. All refund requests received after this time period are not eligible for a refund. Under no circumstances will interest be paid on amounts refunded. 

  • Refunds Generally

Bitcoin Depot reserves the right to determine, in its sole discretion, if you meet the criteria to be eligible for a refund. Bitcoin Depot reserves the right to accept or reject any refund for any reason. Upon request for a refund, you have an affirmative obligation to cooperate with Bitcoin Depot in the investigation of any refund request and shall provide any records or information related to your transaction with Bitcoin Depot upon request (including, but not limited to, transaction numbers, copies of your receipt, and your wallet address). Should Bitcoin Depot approve your refund request, you may only receive a refund to (in Bitcoin Depot’s election) the wallet address used in your transaction or via check (or other payment method) to the physical address used to create your account. 

  • Refund Fees

Bitcoin Depot may, in its sole and absolute discretion, apply a fee of no greater than two and one half percent (2.5%) to any refund. Any and all market gains on refunds shall belong solely to Bitcoin Depot.

Without limiting any other legal or equitable rights and remedies that may be available to Bitcoin Depot, Bitcoin Depot may elect to apply any and/or all of your funds in its possession to satisfy your monetary obligations to Bitcoin Depot and/or may offset any obligations that Bitcoin Depot may have to you.

  • Refunds for Victims of Scams or Fraud

Notwithstanding the policies outlined above, the fees associated with completing a transaction may be eligible for a refund for any customer who is the victim of a scam or fraud. Bitcoin Depot reviews fee refund requests on a case-by-case basis and such requests may be granted or denied, for any reason, at the sole and absolute discretion of Bitcoin Depot. The requirements, policies and procedures outlined in the “Refunds Generally” section above apply for any and all requests involving a refund of fees associated with a scam or fraud. 

  • Timing of Refund

If your refund is approved, your refund will be sent within 15 business days after approval.