Protecting Yourself from Bitcoin ATM Scams and Fraud

Bitcoin ATMs have become increasingly popular over the years, providing individuals with an easy way to buy and sell bitcoin. However, like any financial instrument, these ATMs can be a target for scammers and fraudsters. At Bitcoin Depot, we believe that it is important to educate our customers on potential scams and fraud. This webpage will provide an overview of the various types of scams and fraud that can occur, as well as tips on how to identify and avoid them.  If you think you may have been the victim of a scam or fraud we’ve also provided a form for you to submit your inquiry.

Types of Bitcoin ATM Scams and Fraud

Bitcoin ATM scams and fraud come in different forms. Some of the most common types include:

  1. Romance Scams- A person pretends to be romantically interested in you, only to ask for money via Bitcoin.
  2. Pay your bills via Bitcoin- A scammer poses as a representative of a company and asks you to pay your bills via Bitcoin.
  3. Impersonators- Scammers pretend to be Bitcoin Depot employees or representatives and ask you for your personal information or Bitcoin wallet address.
  4. Rush Payments- Do not send payments related to any utility or government agencies such as the IRS. Scammers may pose as a government representative and claim you are being investigated and pressure you to make a payment.
    Investment / Employment Opportunities - Be cautious of offers that are too good to be true. Scammers may offer you enticing deals or investment opportunities that offer unrealistic returns/payouts which require payment using a Bitcoin ATM.
  5. Donations- Scammers may also appeal to your good will to make a donation to someone in need such as military personnel. Do not send payments to someone you have not met in person.
  6. Payments to Friends or Relatives- Scammers may impersonate friends or relatives.  Be sure to receive verbal confirmation prior to sending money to any friend or family member.
  7. Store Employee Machine Test- Scammers pose as store managers, and mislead employees into loading cash into the machine to "test" functionality.

It is important to be aware of scams and fraud so that you can protect yourself from them.

How to Identify Bitcoin ATM Scams and Fraud

To avoid Bitcoin ATM scams and fraud, you should take the following steps:

  • Keep your transactions private: Do not disclose your transactions to anyone, especially strangers.
  • Protect your private keys: Keep your private keys safe and secure. Do not share them with anyone, and avoid storing them online or on your phone.
  • Know who you are dealing with - if you have never met or don’t know the person on the phone who is asking you to perform a transaction at a Bitcoin ATM, DON’T perform the transaction.
  • Report suspicious activity: If you suspect any suspicious activity or feel that you have been scammed, report it to the relevant authorities immediately.

Have Questions? If you have any questions or are unsure of the purpose of your transaction, please call our Customer Support line at 678-435-9604. We'll be happy to assist you.

By following these steps, you can protect yourself from scams and fraud.

How Bitcoin Depot Protects its customers from Scams and Fraud

At Bitcoin Depot, we take the security of our customers very seriously. We employ various measures to protect our customers from scams and fraud, such as:

  • We use state-of-the-art security measures to protect our Bitcoin ATMs from tampering and other types of fraud.
  • We provide our customers with educational resources on Bitcoin ATM scams and frauds so that they can be better prepared to identify and avoid them.
  • Customer Support staff is readily available if customers have any questions or concerns about a potential transaction.
  • We post scam warnings on all kiosks and prompt customers before completing each transaction to protect our customers by providing information about common scams and advising customers on how to avoid them.

By taking these measures, we are able to provide our customers with a safe and secure Bitcoin ATM experience.

Scams and fraud are a real threat, but by being aware of the various types of scams and fraud and taking steps to protect yourself, you can avoid falling victim to them. At Bitcoin Depot, we are committed to providing our customers with a safe and secure Bitcoin ATM experience, and we encourage you to report any suspected scam or fraud.

Connecticut Residents For Connecticut Residents Only. In Accordance with the Connecticut Act Concerning Virtual Currency (HB 6752), You, as a Connecticut Resident, legally represent by agreeing to our Terms and Conditions and initiating a transaction, prior to initiating such transaction, that the wallet address you are sending cryptocurrency to is located in U.S. territory. You will be subject to this Refund Policy and Notice, including but not limited to, in the event that the cryptocurrency purchased is sent to a wallet address outside of U.S. territory.