BD Secure: Protect Yourself from Scams

Keeping users like you safe is our top priority. Below you’ll find some essential tips for staying safe when making a purchase at any of our over 26,000 global locations.

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Our Commitment to Your Safety

Bitcoin Depot helps protect you through identity verification at account registration and dedicated safeguards for seniors that reduce the risk of scams. We maintain Know-Your-Customer (KYC) practices, apply Anti-Money-Laundering (AML) measures, and use real-time monitoring to support safer transactions across our platform.

Suspect a Scam? Act Now.

1. STOP: Do not deposit any cash.

2. HANG UP: End the call or chat immediately.

3. CALL US: Contact our trained Customer Support team before you proceed.

Call Us Now: USA (678) 435-9604

4-Question Pressure Test

Before you continue, answer the questions below. If you say yes to any, don’t complete the transaction.

01

Am I being pressured to act immediately or secretly?

Scammers use urgency (threats, fines, or limited-time offers) to bypass your critical thinking.

02

Am I being asked to pay a government fine, bill, or bail using cryptocurrency?

The IRS, police, utility companies, or any government agency will never demand payment via Bitcoin.

03

Is the person requesting the money a stranger, an online romantic interest, or an unverified "investor"?

If you haven't met them in person or cannot verify their identity, it is a scam.

04

Am I using a Bitcoin wallet that I don't own?

You must never send funds to an wallet belonging to a stranger, friend, employer, or anyone else from a Bitcoin ATM.

What Bitcoin Depot Will Never Ask You To Do

If anyone, even claiming to be from Bitcoin Depot, asks you to do any of these things, HANG UP.

- Pay a fine or bill with Bitcoin.

- Transfer money to a "safe" wallet for security.

- Share your Bitcoin wallet's Private Key or Seed Phrase.

- Remain on the phone with them while you use the Bitcoin ATM.

For more information on common crypto scams, explore the Bitcoin Depot blog.